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Shipping & Returns Policy

Shipping & Deliveries

We will endeavour to get your order to you with all reasonable care and speed. All orders are subject to product availability. An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.

Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Unless there are exceptional circumstances, we make every effort to fulfil your order within [10] business days of the date of your order. If your order has not reached you within 10 days of processing, please email enquiries@midasia.ae

with the subject line: ORDER NOT RECEIVED. Kindly include your order number so we can trace and identify any holdups with your delivery.

Back order items will ship in accordance to indicated timelines at time of purchase. A Single order maybe split into multiple shipments, depending on the availability of the item and / or weight limits for parcels by the courier/postal company. The cardholder should be aware of the possibility that multiple shipments may result in multiple postings to the cardholder’s monthly statement.
Carrier tracking numbers can be found in your shipping confirmation email.

Returns

In our effort to maintain the price competitiveness of the service and products we offer to our customers, all sales are made on an “as is”, refund basis, provided and accepted at your own risk. Unless otherwise stated by the company in writing on this site, all sales made by the company are final and no refunds will be permitted unless the goods received are clearly defective. 

If goods are damaged, please email us with a photo attachment of the problem to us at enquiries@midasia.ae with the subject line: DAMAGED, and please include your order number.

It is your responsibility to familiarise yourself with this refund policy. By placing an order for any of our products, you indicate that you have read this refund policy and that you agree with and fully accept the terms of this refund policy.

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